Privacy Policy

Your Privacy Matters

At NextStep Santee Towing, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

By using our services or visiting our website, you agree to the practices described in this privacy policy.

Information We Collect

When you request towing or roadside assistance, we collect information needed to provide our services. This may include:

• Your name and contact information (phone number, email address)
• Your location and destination address
• Vehicle information (make, model, year, license plate)
• Payment information (credit card details, billing address)
• Service details and any special instructions you provide

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages you view. This helps us improve our website and services.

How We Use Your Information

We use your information to:

• Provide towing and roadside assistance services you request
• Communicate with you about your service request
• Process payments for services rendered
• Send you service updates, receipts, and confirmations
• Improve our services and customer experience
• Respond to your questions and support requests
• Comply with legal requirements and protect our rights

We do not sell your personal information to third parties. We only share your information when necessary to provide our services or as required by law.

Information Sharing

We may share your information with trusted service providers who help us operate our business, such as payment processors and dispatch systems. These providers are required to keep your information confidential and use it only for the services they provide to us.

We may also share information if required by law, such as responding to legal requests or protecting the safety of our customers and employees.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. We use secure systems for payment processing and limit access to your information to employees who need it to provide services.

While we work hard to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but we are committed to protecting your data.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Cookies are small files stored on your device.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website but will not prevent you from requesting services by phone.

Your Rights and Choices

You have the right to:

• Request access to the personal information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications (though we send very few)

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

NextStep Santee Towing

9356 Wheatlands Rd Ste D, Santee, CA 92071

Phone: (619) 703-0992

Email: contact@santeetowservice.com